CALL CENTER REPRESENTATIVE JOBS IN ST. LOUIS
We frequently have openings for call center representative jobs in St. Louis
Below you will find a description of the kind of call center representative jobs we typically have available.
Click the big blue button to see current openings for call center representative (and other) jobs in St. Louis.
JOB SUMMARY:
A call center representative handles inbound and outbound calls for an organization. They attend to customer inquiries, resolve complaints, and educate customers about the organization's products and services.
They are also referred to as contact center agents, customer sales representatives, or telemarketing representatives.
QUALIFICATIONS
- Customer Service: 1 year (Preferred)
- High school or equivalent (Preferred)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Work with team members on the call floor to meet sales and performance goals
- Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
- Meet or exceed projected weekly and monthly sales goals
- Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
- Persuasively engage the customer in conversation to explain how we will add value to their lives and meet their needs
- Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
- Follow prepared sales script to provide accurate information about our services.
EDUCATION and/or EXPERIENCE:
- High school or equivalent (Preferred)
- Sales Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Click the big blue button to see current openings for call center representative (and other) jobs in St. Louis.
DIRECT-HIRE STAFFING
Free up your internal resources and leave the search to us. Snelling has the knowledge, resources, and expertise to quickly identify the best-fit candidates for your company. By engaging us, you and your colleagues can focus on other aspects of your business.
CONTRACT-TO-HIRE STAFFING
Snelling actively recruits candidates who are seeking direct hire positions with our clients. When it’s time to expand your workforce, Snelling makes it easy to evaluate promising candidates in a temporary capacity before making a final hiring decision.
CONTINGENT
STAFFING
Whether you need one person or an entire team of star performers, additional manpower at one location or multiple locations in several states, Snelling is your trusted resource for candidates who can hit the ground running. We can even manage your flexible staffing plan to save you time and money.
I've been blessed to know and work with Kathy Alfonsi and Snelling beginning in 2017. Our organization, though, has been working with them for many years. When I joined, Kathy and Chuck Vogel met with me to explain the services that Snelling has been providing. I've worked with a number of employment agencies over the past 20 years, but the service provided by Kathy is unmatched. We utilize temporary staff throughout the year and I know that when Kathy recommends someone, it's because she truly believes that person will be a good fit for the position and the organization. She never puts someone forward with the mindset that if it doesn't work out, she'll find someone else. Kathy's responsiveness and service are unmatched, and it's truly a pleasure to work with her. Thank you, Kathy!
Sue, Community Action Agency
Snelling has been a much-appreciated partner for Cornerstone Center for Early Learning, supplying (when needed; even with very little notice) our early learning center with friendly and competent teaching staff. Furthermore, Cindy Kincaid is an outstanding manager who goes "the extra mile" for us and communicates in a prompt, clear, and direct manner. Thank you, Snelling! We truly appreciate your service and your friendship!
Jerry, Cornerstone Center for Early Learning
I never hesitate to call Snelling Staffing Services for our temp-to-hire needs. The team at Snelling has efficiently placed some of our very best employees. I am confident that each call to them will end with a positive hiring solution.
Jordan, PayneCrest
I have had the pleasure of working with Snelling for the past 6 years and have had nothing but a great experience doing so. Kathy is one of the friendliest faces I’ve ever come across. She is helpful, responsive, and provides great service. If a candidate wasn’t the right fit once placed, she made it right quickly with a replacement. I would highly recommend Snelling for any staffing needs.
Michelle, Metal Exchange Corp
Bruce was (and still is) extremely helpful in finding me a temp-to-hire employee as well as other temporary employees when emergency situations arise. He is friendly, answers his phone and is there to help out whenever I need it. I have recommended him to other companies to use as well.
Travis, Moldman St. Louis