Snelling Staffing Services is seeking a Customer Service / Account Representative for a manufacturing company in West County.  This role provides superior customer service by working directly with both traders and customers to communicate contract details, customer requirements and proactively generate transaction leads.  The Customer Service / Account Representativealso acts as the primary operations resource connecting customers and the internal business services team.  This role will aim to improve customer satisfaction by improving responsiveness and anticipating customer needs.

Essential Duties and Responsibilities

  • Proactively deliver appropriate, consistent, and timely communication with suppliers and customers
  • Lead coordination efforts between internal cross-functional and external customers to address and resolve issues in a timely manner
  • Apply a multifaceted approach to customer service to create, maintain, and grow relationships with suppliers and customers.  Proactively generates transaction leads
  • Timely and accurately manage contracts as needed in required record systems
  • Collect and interpret shipment details and coordinate processing (i.e., shipment weights) in system of record
  • Work with Credit department to ensure the credit limits of each customer are managed appropriately
  • Schedules appointments with suppliers and consumers. Also manages reschedules and resolves issues at point of pick-up or delivery

Key Qualifications

  • Bachelor’s Degree Required
  • 3-5 Years Customer Service Experience Required
  • Strong customer service/interpersonal skills
  • Time management skills (meets deadlines, prioritizes tasks, etc.)
  • Attention to detail
  • Microsoft office
  • Negotiation skills
  • Analytical reasoning ability
  • Works well in a high stress environment
  • Transportation experience – Desired