Overnight Dispatch Support

OVERNIGHT DISPATCH SUPPORT

Job details

Job Type

Full-time

Number of hires for this role

Qualifications

- Bachelor’s (Preferred)
- Dispatching: 1 year (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
- Overnight Shift (Preferred)

Full Job Description

Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development, and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient, and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey, and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning, and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency, and control. Ascents clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers. Our business is growing fast and we are currently seeking a talented Operations Center Dispatcher.

TITLE:

Operations Center Dispatcher

RESPONSIBILITIES:

Answer incoming calls from clients and vendors related to data center maintenance
Create and update work order requests in Ascent’s internal database and client databases
Document and perform data entry of information from calls into various systems
Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response
Dispatch technicians to data center locations to address maintenance requests
Monitor data center alarms, notify clients, leads, and internal groups as applicable
Escalation of emergency issues to management and clients as needed
Follow set processes and procedures
Attend weekly group meeting to discuss new and updated processes and procedures
Additional duties as assigned

QUALIFICATIONS:

Bachelor’s degree in Business Administration or related field preferred, High School Diploma or equivalent required
1 to 3 years of experience in a fast-paced environment required. For entry level employees, experience in retail, or administrative roles while in college preferred. Prior experience in dispatching is not required.
Eager and motivated individual who excels in a team environment
Excellent verbal and written communication skills
Strong attention to detail required
Ability to multitask in a fast-paced environment
Ability to follow all SLAs(Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments
Proficiency with basic operations of a computer; MS Outlook, Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc.

This position reports to the Operations Center Supervisor

All interested candidates should apply through Indeed or visit www.ascent-corp.com and select the careers tab to apply for the position.

Ascent, LLC offers a full benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k), PTO, paid holidays, casual work environment and more.

Ascent, LLC is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Overtime

Supplemental Pay:

Bonus pay

COVID-19 considerations:
All interviews are performed via video, we are limiting outside visitors to the Ascent Corporate office at this time.

Application Question(s):

What are your salary requirements?
Why would you be a good fit for this role?

Education:

Bachelor’s (Preferred)

Experience:

Dispatching: 1 year (Preferred)
administrative: 1 year (Preferred)

Shift Availability:

Night Shift (Preferred)
Day Shift (Preferred)
Overnight Shift (Preferred)

Work Location:

One location

Work Remotely: